mpobig Casino & Sportsbook Data Care

This page describes what data we collect when you use mpobig and how we keep that information protected. We at mpobig collect personal details to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, manage your account, and comply with anti-money-laundering regulations. We use your data only for these stated purposes and do not sell it to third parties.

Our privacy practices reflect both operational necessity and your rights as an account holder. We encrypt sensitive information, limit access to authorised personnel, retain data only as long as needed, and give you control over your information. This policy outlines exactly what we collect, how we use it, and what protections we apply.

The sections below detail our data practices across account registration, payment processing, betting activity, support communications, and regulatory compliance.

What Data We Collect on mpobig

When you register an account on mpobig, we collect your full legal name, email address, mobile phone number, date of birth, and country of residence. We require government-issued photo identification (national ID card, passport, or driving licence) and address proof (recent utility bill or bank statement) for identity verification. This information is mandatory for account activation and compliance with anti-money-laundering and know-your-customer regulations.

We collect payment information to process deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the e-wallet provider, transaction amount, timestamp, and confirmation status. For bank virtual-account deposits through mobile banking, local payment, online payment, or e-wallet, we record the bank name, account reference, transfer amount, and settlement confirmation. We do not store your full payment credentials (card numbers, bank account passwords); payment processors handle those directly.

We automatically collect betting data: which markets you access, stakes placed, odds accepted, settlement results, and winnings or losses. This information is logged per transaction with timestamps and is visible in your account history. We also collect technical information: your device type, operating system, browser, IP address, and timestamps of login and activity. This technical data helps us detect fraud, prevent account takeovers, and diagnose technical issues.

How We Use Your Data

We at mpobig use your personal information to activate and manage your account, process deposits and withdrawals, verify your identity, calculate winnings and settle bets, and communicate support responses. We use your email address and phone number to send account notifications (login alerts, withdrawal confirmations, bonus credits, promotional offers that you have opted into). We use your betting history to calculate account balances, enforce withdrawal limits, and identify unusual activity.

We use technical data (IP address, device fingerprint, login location) to detect fraud and prevent account takeover. If we see multiple login attempts from different countries within hours, we may flag your account and ask for verification. If we detect simultaneous logins from different devices or locations, we may temporarily suspend access pending your confirmation.

We use all collected data to comply with anti-money-laundering, know-your-customer, and gambling-regulatory requirements. Regulators and law-enforcement agencies may request your account data if they are investigating criminal activity, and we are obliged to comply. We do not disclose this to you unless legally permitted.

How Long We Keep Your Data

We at mpobig retain your personal information (name, ID, address) for as long as your account is active and for six years after account closure. This retention period complies with financial-crimes regulations. Your betting history, transaction records, and support communications are retained for the same period, allowing us to audit account activity if disputed or if regulatory authorities request information.

Technical data (IP logs, login timestamps, device fingerprints) is retained for three years. Once this period expires, such data is automatically deleted unless we are investigating a specific fraud case, in which case relevant logs may be retained for an extended period.

If you request account closure, we mark your account as inactive but retain all data as outlined above to fulfil regulatory and audit obligations. We do not delete data on request unless legally mandated (for example, under certain data-protection regulations).

Third-Party Data Processors and Sharing

We at mpobig work with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to handle deposits and withdrawals. We share transaction details with these processors as necessary to complete your transfers. These processors operate under their own privacy policies and data-protection agreements; we do not control their practices beyond our contractual requirements.

We share personal data with identity-verification service providers to confirm your government ID and address documents. These providers operate on a strictly confidential basis and do not use your data for their own purposes.

We do not sell your personal data to advertisers, marketers, or data brokers. We may share anonymised and aggregated data (for example, "many active users from Jakarta bet on Liga 1 matches last month") for market research or regulatory reporting, but this data cannot identify you.

We at mpobig treat your data as a trust: encrypted, limited in scope, and shared only where necessary for your account or legal compliance.

Data Storage and International Transfers

Our servers are located outside Indonesia. This means your personal data may be transferred to and stored on servers in different jurisdictions. By using mpobig, you consent to this international transfer. We apply the same data-protection standards regardless of server location and ensure all data is encrypted in transit and at rest.

If you access mpobig from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other Indonesian region, your data may be processed on servers outside Indonesia. We maintain the same security standards and do not use this transfer for any purpose other than account management and regulatory compliance.

Cookies and Tracking Technologies

We at mpobig use cookies (small text files stored on your device) to remember your login session, language preference, and betting selections. These cookies expire after a set period (typically 30 days) and do not persist indefinitely. We do not use cookies to track your activity across other websites.

We use web analytics tools (such as anonymous traffic measurement) to understand how players use our platform—which game categories are popular, which payment methods are preferred, and which features need improvement. This data is anonymised and cannot identify individual players.

Your Rights Regarding Your Data

We at mpobig recognise your rights to access, correct, and request deletion of your personal data. You can request a copy of all data we hold about you by contacting our support team. You can correct or update your account information (email, phone, address) directly in your account settings. If you wish to request deletion of your account and data, you may do so, though we will retain data as required by law.

You have the right to object to certain data processing. For example, if we contact you about promotions and you wish to stop receiving promotional communications, you can adjust your preferences in your account notification settings or unsubscribe via email.

If you believe we have misused your data or violated this policy, you may contact our support team to lodge a formal complaint. We will investigate and respond within a reasonable timeframe. If you remain unsatisfied, you have the right to escalate your complaint to the relevant data-protection authority in your jurisdiction.

Data Security Practices

We at mpobig protect your data using industry-standard encryption (TLS/SSL protocols) for all data in transit. Data stored on our servers is encrypted at rest. Access to your personal information is restricted to authorised staff who need it to perform their duties, and all staff sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain intrusion-detection systems to alert us to unauthorized access attempts. However, no security system is perfect; while we take every reasonable precaution, we cannot guarantee absolute security.

If we discover a data breach or unauthorised access affecting your account, we will notify you promptly via email and in-app notification. We will work with you to secure your account and investigate the incident.

Contacting Us About Privacy

If you have questions about this privacy policy, wish to exercise your rights regarding your data, or believe we have violated your privacy, contact our support team via live chat, email, or in-app help. We respond to all data-protection inquiries within 14 days.

We at mpobig periodically review and update this privacy policy to reflect changes in our practices or applicable law. Significant changes will be announced via in-app notification and email to your registered address. Your continued use of mpobig after any update constitutes acceptance of the revised policy.